Welcome to www.zapeco.co.uk/boiler-grant, a website operated by UK Energy Saving Solutions Ltd, trading as Zapeco (“we,” “us,” “our”). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully as they affect your legal rights and obligations.

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1. Service Overview

We assist qualifying homeowners in accessing government-backed home efficiency grants, including funding for free replacement boilers, home insulation, and renewable energy products such as solar panels. We also help private paying customers secure favorable deals on new boiler finance and new boilers online. Our service is 100% free to use, and there is no obligation to proceed.

2. Eligibility

To use our services, you must:

• Be a homeowner or a private paying customer.
• Qualify for the relevant government-backed grants, as determined by an Energy Performance Certificate (EPC).

3. Installer Network

We work alongside a network of approved UK installers who hold the necessary certifications to carry out the work. We regularly monitor feedback to ensure that high service levels are maintained.

4. Funding and EPC Requirements

Funding for the free boiler scheme varies depending on property type and circumstances. A free EPC will be conducted to determine eligibility and the amount of funding available.

5. No Charges

Our service is entirely free to use. We do not charge any fees for the application process, and there is no obligation to proceed with any of the services offered.

6. Website Use

By using our website, you agree:

• To use the website for lawful purposes only.
• Not to engage in any activity that may disrupt or damage the website or its services.
• Not to attempt to gain unauthorized access to any part of the website or to any information provided by other users.

7. Registration and User Account

To access certain features of our services, you may need to register with us. When registering, you agree to:

• Provide accurate, current, and complete information about yourself.
• Keep your account information secure and notify us immediately of any unauthorized use of your account.

8. Liability

We will not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the website or services. This includes any loss of data, revenue, or profits, whether in an action of contract, negligence, or other tortious action.

9. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason, including if you breach these terms and conditions.

10. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We may update these terms and conditions from time to time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

12. Contact Information

If you have any questions about these terms and conditions, please contact us at our registered office: 75 Wheatland, Hounslow, London TW5 0SG.

By proceeding to use our website or services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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Our Services

Our objective is to connect you with qualified contractors (referred to as “Contractor”) so you can receive a free, no-obligation survey for the service you need. By registering and providing your details on the website, we will forward your information to appropriate Contractors, who will then contact you to offer a complimentary survey without any commitment.

Website Use

Users must adhere to these Terms and Conditions when accessing and using this website.

• Age Requirement: All users must be 18 years or older. By using this website, you confirm that you meet this age requirement.

• Accuracy of Information: Any information you upload to the website must be accurate and remain up-to-date. If the information reflects your opinions, they must be genuinely held, and all information must comply with applicable UK laws. It is your responsibility to update your information to ensure its accuracy and to inform us immediately of any changes by updating your personal details.

• Data Handling: All personal data uploaded to the website will be handled in line with our Privacy Policy. By using our website, you consent to this processing and confirm that all data you provide is accurate.

• Opt-Out: If you wish to stop us from sharing your details with Contractors at any time, you must notify us. While we will make every effort to comply, we cannot guarantee that a Contractor will cease contact, and we are not liable for any failure to do so.

• Restricted Access: We may occasionally restrict access to parts or all of our website to users.

• Prohibited Uses: You are prohibited from using the website for the following purposes:

  • Sharing obscene or pornographic content, engaging in harassment, making threats, using libelous, abusive, harmful, vulgar, or otherwise objectionable language.
  • Sharing information that encourages criminal activity or violates any legal regulations, or engaging in unlawful or fraudulent activities.
  • Sending unsolicited or unauthorized advertising or promotional material (spam).
  • Engaging in actions intended to harm or attempt to harm minors.
  • Knowingly transmitting data or uploading materials that contain viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware, or any other harmful programs or code designed to negatively impact the functioning of any computer hardware or software.
  • Impersonating another person, cloning identities, or using someone else’s identity with or without the intent to deceive.

Contractors’ Obligations

• Boiler Installation: Your new boiler must be installed by a Gas Safe registered engineer; otherwise, your warranty will be voided. It is illegal to install your own boiler due to the associated risks.

• Regulatory Compliance: Newly installed boilers must have an ErP efficiency rating of at least 92% or higher. All new gas and oil boiler installations must include a programmable timer and a thermostat for accurate monitoring and control of heating. This requirement has been mandatory since April 2018.

• Due Diligence: Zapeco is not liable for any non-compliant Contractors, so it is the customer’s responsibility to conduct due diligence checks before entering into any agreement with a Contractor.

• Insulation Contractors: Cavity Wall & Loft Insulation Contractors registered on the website must:

  • Be registered with the British Board of Agrément (“BBA”).
  • Be approved by the Cavity Insulation Guarantee Agency (“CIGA”).
  • Ensure that the installer is BBA registered and CIGA approved if the Contractor is not carrying out the installation themselves.

• Solar PV Installation Contractors: Must be approved by the Microgeneration Certification Scheme (“MCS”) and hold the necessary liability and insurance certificates.

• Loft Conversion Contractors: Must be approved by the Federation of Master Builders (“FMB”) and possess the necessary liability and insurance certificates.

• Surveyors: Registered surveyors acting on behalf of a Contractor or appointing a Contractor to carry out work must ensure that the Contractor is reputable and meets the requirements expected of a Contractor.

Confidentiality

Any information you provide to us will remain confidential, and you must not disclose it to any third party without our written consent.

Limitation of Liability

To the extent permitted by law, we expressly exclude:

• All conditions, warranties, and other terms that might otherwise be implied by statute, common law, or equity.
• Any liability for direct, indirect, special, or consequential loss or damage you or others may suffer in connection with the Service, our website, or its use, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, and any other loss or damage of any kind, however caused.

This does not affect our liability for death or personal injury resulting from our negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

We cannot guarantee the suitability of any Contractor or intermediary to whom we have supplied your details under these Terms and Conditions, and we are not liable for the acts or omissions of any such Contractor or intermediary. You should ensure you are satisfied with the Contractor before agreeing to engage their services.

If you believe the Contractor or intermediary has breached the terms of any agreement you reach with them, we will not accept any responsibility, and you will be responsible for taking any action directly against the Contractor or intermediary.

Force Majeure

Neither party will be held responsible for failing to meet any term or condition of these Terms and Conditions if such failure is due to an event beyond their control and without their fault or negligence, which they could not reasonably foresee or prevent (“Force Majeure”).

In the event of Force Majeure, the party affected must notify the other party without delay, providing full details of the situation, and make every reasonable effort to remedy the situation as quickly as possible.

After notifying the other party of a Force Majeure event, both parties must discuss and agree on a mutually acceptable course of action to minimize any negative effects of the occurrence.

No party is entitled to terminate these Terms and Conditions due to Force Majeure.

Amendments

We reserve the right to modify these Terms and Conditions periodically. If we do so, we will post the new Terms and Conditions on the website 30 days before they take effect. Your continued use of the Service will be considered acceptance of the new Terms and Conditions.

Intellectual Property

We either own or are licensed to use all intellectual property rights in the content of our website. This content is protected by international copyright laws and treaties, and all such rights are reserved.

General

• Governing Law: These Terms and Conditions are governed by English law, and the English courts will have exclusive jurisdiction over any claim arising from or related to this website or our Service.
• Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes any prior agreements. No amendment or waiver of any terms of this Agreement will be binding unless in writing and signed by an authorized representative of the affected party.
• Enforcement: Failure by us to enforce any one or more of these terms and conditions at any time will not constitute a waiver of those terms.
• Confidentiality: Neither party may disclose any information related to these terms and conditions to any third party without the other party’s prior written consent.
• Third-Party Rights: The Contracts (Rights of Third Parties) Act 1999 does not apply to this Agreement.
• Severability: If any provision of this Agreement is found to be invalid or unenforceable by any court, the remaining provisions will remain in full force and effect.
• Interpretation: Unless the context requires otherwise, singular terms include the plural, and masculine terms include the feminine and neuter, and vice versa.

Contact Information

1. Any inquiries related to these Terms and Conditions or the website should be directed to admin@zapeco.co.uk.